Inside The Industry That Powers Every Business In America | Deep Dives with a16z

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Joe Schmidt speaks with Peter Doyle, CEO of Treeline, about why the $100B managed service provider market is a decade behind modern technology and how Treeline is building a new model that combines human technicians with AI and automation. They discuss the company's growth strategy, why pure play software struggles in services categories, and what the forward deployed engineer trend tells us about AI adoption. Timestamps: 0:00—Introduction 3:29—Why SaaS Alone Fails Here 7:30—Owning Workflows and Change Management 11:00—Why Peter Started Treeline 15:28—Customer Impact: Proactive IT in Practice 19:41—The Biggest Hindrance to AI Progress 24:16—Traditional MSPs in 10 to 15 Years 31:17—The SaaS Is Dead Debate Resources: Follow Peter Doyle on LinkedIn: https://www.linkedin.com/in/peterwdoyle/ Follow Joe Schmidt on X: https://twitter.com/joeschmidtiv Stay Updated: If you enjoyed this episode, be sure to like, subscribe, and share with your friends! Find a16z on X: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Listen to the a16z Show on Spotify: https://open.spotify.com/show/5bC65RDvs3oxnLyqqvkUYX Listen to the a16z Show on Apple Podcasts: https://podcasts.apple.com/us/podcast/a16z-podcast/id842818711 Follow our host: https://x.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see http://a16z.com/disclosures.